The shoe has essentially dropped: Samsung is recalling all Galaxy Note7 devices. At least, that’s what it basically is without actually using the word recall. In case you have been living under a rock, or don’t like news because it’s such a downer, that thing about to explode in your pocket needs to go back to your nearest wireless dealer immediately.
Samsung issued an advisory for all owners of the Note 7, old or replacement, to immediately power down the device and leave it in an empty field to detonate. Okay, maybe that last part is an exaggeration or maybe I left it in there to see if you were actually reading this piece. In any case, Samsung actually wants all Galaxy Note 7 owners to exchange your Note 7 “for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices,” or go back to where you purchased your device for a “full refund.”
This is strictly for the Note 7 and on the advisory site, they listed the website url and phone numbers of all major carriers of the device. Even if your device is running smoothly, Samsung does not want you to take any chances. In an FAQ, if you still have one you should still “power it down and take advantage of the remedies available, including a full refund at your place of purchase. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.”
This has been a long time coming for Samsung. The device, which received amazing praise when launched, started suffering from exploding battery issues to the point that they were banned from flights under a replacement was made. Within the last week, it is being reported that 5 replacement devices had suffered the same fate. This past weekend, AT&T had begun halting the exchange program and T-Mobile was following suite.
This was a no-win scenario for Samsung. The issue that will hurt them in the future is the reason why the devices are exploding. Why is the battery prone to exploding in the Galaxy Note 7 when the same battery is being used for the Galaxy S7 and S7 Edge? This is definitely a branding nightmare and Samsung will have to do a lot of explaining to win customer loyalty back for people affected by this issue.